LEGAL

Terms & Conditions

Last updated: September 20, 2026

These Terms & Conditions ("Terms") govern your use of the Get Coached website and the purchase and use of services provided by Get Coached ("Get Coached", "we", "us", or "our").

By booking a call, purchasing our services, or otherwise engaging Get Coached, you acknowledge that you have read and agreed to these Terms.

1. About Get Coached

Get Coached provides funnel strategy, design, development, implementation and optimisation services for fitness coaches and coaching businesses.


Our services are designed to help clients improve the journey from existing audience and traffic to qualified coaching opportunities.


The exact services included in a client's engagement will be defined in the applicable proposal, order, agreement, invoice, or other written confirmation provided before the engagement begins.

2. The 30% Conversion Rate Objective

Where a service package includes the 30% Conversion Rate Objective, Get Coached's objective is to increase the client's agreed funnel conversion rate by 30% relative to the agreed baseline, without requiring an increase in the amount of traffic entering the measured funnel.

The 30% figure refers to a relative increase in conversion rate, not an increase of 30 percentage points.


Example:

If the agreed baseline conversion rate is 2.0%, a 30% relative increase would result in a target conversion rate of:

2.0% × 1.30 = 2.6%

It does not mean increasing a 2.0% conversion rate to 32.0%.

3. What Counts as a Conversion?

Before work begins, Get Coached and the client will agree in writing on the specific conversion event that will be measured.


Depending on the client's funnel, this may include:

  • Completed coaching applications

  • Booked sales calls

  • Qualified consultation bookings

  • Completed lead forms

  • Another clearly defined action agreed in writing


The conversion event must be measurable using reasonably reliable tracking or analytics.


A "conversion" will not automatically mean a paying client unless the parties expressly agree in writing that client acquisition is the measured conversion event.

4. How Conversion Rate Is Calculated

Unless otherwise agreed in writing, conversion rate will be calculated as:

Number of agreed conversions ÷ Number of eligible funnel visitors × 100


For example:

Before optimisation:

1,000 eligible visitors

20 conversions

= 2.0% conversion rate

30% relative improvement:

26 conversions

= 2.6% conversion rate


The baseline, conversion event, traffic source, measurement period and analytics system used for measurement will be agreed before the relevant optimisation period begins.

5. No Additional Traffic Requirement

The phrase "without more traffic" means that the 30% conversion-rate objective is intended to be achieved without Get Coached requiring the client to increase the volume of traffic entering the measured funnel.


This does not mean that traffic volume will remain completely identical throughout the engagement.


Normal fluctuations in traffic may occur due to seasonality, social-media activity, advertising, algorithm changes, market conditions, or other factors.


The 30% objective relates to conversion rate, not total number of conversions or total number of clients.

6. Important Results Disclaimer

The 30% Conversion Rate Objective is a performance objective for the applicable service and is not a guarantee of revenue, profit, clients, sales, or any other financial result, unless expressly agreed otherwise in a separate written agreement.


Improving conversion rate does not necessarily result in more clients or more revenue.


For example, a client may achieve a higher conversion rate while receiving fewer total visitors, fewer qualified prospects, or fewer sales.


Business results may depend on factors outside Get Coached's control, including:

  • The client's offer

  • Pricing

  • Target market

  • Traffic quality

  • Traffic volume

  • Audience demand

  • Sales process

  • Sales-call performance

  • Lead follow-up

  • Response times

  • Closing rate

  • Seasonality

  • Market conditions

  • Advertising performance

  • Social-media platform changes

  • Third-party software

  • Website performance

  • The client's implementation of recommendations.


Accordingly, Get Coached does not guarantee a specific number of clients, revenue, profit, sales, return on investment, or other financial outcome unless expressly stated in a separate written agreement.

7. Baseline and Measurement Requirements

To measure the 30% Conversion Rate Objective, the client must have sufficient traffic and reliable data to establish a reasonable baseline.


The baseline may be established using historical data from the client's existing funnel or another measurement methodology agreed in writing.


The measurement period and baseline must be established before optimisation begins.


If insufficient historical data exists, Get Coached may establish a baseline during an initial measurement period before the optimisation target is assessed.

5. No Additional Traffic Requirement

The phrase "without more traffic" means that the 30% conversion-rate objective is intended to be achieved without Get Coached requiring the client to increase the volume of traffic entering the measured funnel.


This does not mean that traffic volume will remain completely identical throughout the engagement.


Normal fluctuations in traffic may occur due to seasonality, social-media activity, advertising, algorithm changes, market conditions, or other factors.


The 30% objective relates to conversion rate, not total number of conversions or total number of clients.

8. Changes Affecting Measurement

The conversion-rate measurement may be affected by substantial changes to the client's business or marketing environment.


These may include:

  • Changing the primary offer

  • Substantially changing pricing

  • Changing the target audience

  • Changing the primary traffic source

  • Launching or stopping a major advertising campaign

  • Changing the sales process

  • Changing the conversion event

  • Changing the website or funnel independently of Get Coached

  • Substantial changes in traffic quality

  • Major seasonal fluctuations

  • Changes to third-party platforms


Where such changes materially affect the validity of the original baseline, Get Coached and the client may establish a new baseline or measurement period.

9. Client Responsibilities

The client agrees to:

  • Provide accurate and complete information about their business

  • Provide timely access to relevant websites, funnel platforms, analytics, forms, calendars and other systems where required

  • Provide accurate information about their offer, pricing, audience and sales process

  • Respond to requests for information and approvals within a reasonable period

  • Approve or implement agreed changes in a timely manner

  • Maintain reasonable marketing activity and traffic to the measured funnel

  • Maintain the agreed conversion event during the measurement period

  • Handle sales calls and lead follow-up appropriately

  • Comply with all applicable laws and platform rules relating to their business


Get Coached is not responsible for performance issues caused by the client's failure to provide required information, access, approvals, traffic, follow-up or cooperation.

10. Scope of Services

The specific deliverables included in the client's service package will be stated in the applicable proposal or service agreement.


Depending on the package, services may include:

  • Funnel strategy

  • Customer-journey analysis

  • Landing-page strategy and development

  • Copywriting

  • Funnel design

  • Application-flow optimisation

  • Booking-flow optimisation

  • Conversion-rate optimisation

  • Analytics and tracking recommendations

  • Ongoing funnel optimisation


Services outside the agreed scope may require an additional fee and written approval.

11. No Guarantee of Client or Revenue Growth

Get Coached does not guarantee:

  • A specific number of clients

  • A specific amount of revenue

  • A specific amount of profi

  • A specific return on investment

  • A specific advertising return

  • A specific sales-closing rate

  • Any particular financial outcome


The 30% objective relates specifically to the agreed conversion-rate metric.

12. Fees and Payment

The client agrees to pay the fees stated in the applicable proposal, invoice, order, or service agreement.


Payment terms, payment schedule, taxes, applicable fees and any refund or cancellation provisions will be communicated before the client purchases the relevant service.


Unless otherwise stated in writing, work may begin only after the required payment has been received.

13. Refunds and Cancellation

Any applicable refund, cancellation or termination rights will be stated in the applicable service agreement or purchase terms.


Nothing in these Terms is intended to remove or restrict any rights that cannot legally be excluded under applicable law.


For online contracts, applicable consumer-protection rights must be respected. Chilean consumer guidance states that distance contracts are subject to specific information and withdrawal rules, so the final checkout and contract flow should be reviewed for your particular business model.

14. Intellectual Property

Unless otherwise agreed in writing, Get Coached retains ownership of its pre-existing materials, frameworks, processes, templates, know-how, methodologies and proprietary systems.


Upon full payment, the client receives the rights to use the custom work product created specifically for the client as agreed in the applicable service agreement.


Third-party software, platforms, plugins, images, integrations and other third-party materials remain subject to their respective owners' terms and licences.

15. Third-Party Platforms

Get Coached may use or integrate third-party platforms and services, including website builders, hosting providers, scheduling software, analytics tools, forms, payment processors and other software.


Get Coached does not control third-party platforms and is not responsible for outages, policy changes, price changes, restrictions, account suspensions or other actions taken by third-party providers.

16. Client Content and Claims

The client is responsible for ensuring that information, testimonials, photographs, statistics, claims and other materials supplied to Get Coached are accurate and that the client has the necessary rights and permissions to use them.


The client remains responsible for the legality and accuracy of claims made about their coaching services, qualifications, client outcomes and business.

17. No Professional Advice

Get Coached provides marketing and funnel-related services.

Our services do not constitute legal, financial, accounting, medical, psychological or other professional advice.


Clients should obtain appropriate professional advice where required.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Get Coached will not be liable for indirect, incidental, special, consequential or unforeseeable losses arising from the use of our services.


Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Changes to Services

We may update, modify or discontinue parts of the website or our services from time to time.


Any material changes to an existing client's agreed scope of work will be communicated to the client and, where appropriate, agreed in writing.

20. Privacy

Personal information collected through the website, forms, booking systems or services will be handled in accordance with our Privacy Policy.


The Privacy Policy forms part of these Terms where applicable.

21. Electronic Communications

By communicating with Get Coached electronically, including through email, forms, scheduling systems or other digital platforms, you consent to receiving communications necessary to respond to your inquiry, provide services, manage your account or administer your engagement.


Any marketing communications will be handled in accordance with applicable law and our Privacy Policy.

22. Governing Law

Unless otherwise required by applicable law, these Terms will be governed by the laws of the Republic of Chile.


Any dispute will be handled by the courts or other dispute-resolution mechanisms having jurisdiction under applicable law.

23. Contact

Get Coached

Legal business name: Benjamín Lazo Valenzuela

Country: Chile

Email: ben@getcoached.info

Website: www.getcoached.info

30% Conversion Rate Disclosure

The statement "Increase Your Conversion Rate By 30% Without More Traffic" refers to a target relative improvement in the agreed funnel conversion-rate metric.


It does not mean:

  • 30 percentage points

  • 30% more paying clients

  • 30% more revenue

  • 30% more profit

  • A guaranteed financial return


The applicable baseline, conversion event, measurement period and methodology will be agreed in writing before the performance of the relevant service begins.


Where the client's circumstances, traffic, offer, audience, sales process or other material conditions change substantially, the parties may need to establish a new baseline or measurement period.

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